Contact Us

We’d love to hear from you. Whether you have a question about an item, need help with an order, or want to know more about the makers behind our collection, send us a message using the form below.

Response time
We reply within 1–2 business days. Our team is based in Japan (JST, UTC+9), so replies may arrive outside your working hours.

Order questions
Please include your order number so we can help you faster. Tracking details are emailed once your order ships; allow 24–48 hours for tracking to begin updating.

Prefer email?
Write to us at chaware@bubuworks.co.jp.

BUBUWORKS LLC
1-169 Asaka Arai, Koriyama, Fukushima 963-0117, Japan